11- Randy Rask- Risk and Crisis Communication

Reference:

Lachlan, Kenneth. Handbook of Risk and Crisis Communication. Journal of Communication; Sep2010, Vol. 60 Issue 3, pE8-E11, 4p

Theme: Overview of the Handbook of Risk and Crisis Communication written by Robert Heath and Dan O'Hair. 

Summary:

-          Disasters and crises in recent history have brought about a consideration of disaster in the general public along with in academics. 

-          Our generation is becoming much more aware on issues such as natural disasters, terrorism, wars, etc.

-          Consideration is being taken on preparation, response, and restoration disasters more now than it ever has before.

-          Robert Heath and Dan O'Hair write about risk and crisis communications that help with these consideration.

-          Risk research is the approach taken by the book to address crises.

-          The book has a large range of focus on disasters of our day

-          Section one of the book covers the definition of crisis and risk communication

-          Section two focuses on different frameworks that go along with crisis and risk communication efforts

-          It covers how to steer clear of message processing and learn to think more on an organizational scale.

-          Public media and its relation to crisis management is also addressed.

-          The last section takes everything covered in the previous sections and applies them to crisis and risk scenarios.

 

Application to Lesson Topic:

Risk and crisis communication is very important in dealing with a disaster.  Through this book, we can see how to approach certain scenarios and how to properly deal with crisis communication.

Application to Emergency Services:

Obviously we all know how important risk and crisis communication is during disasters.  Emergency service members need to be open to learning and studying different sources about crisis and risk communication.  This will help us learn and become better emergency service members for the public.